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CUSTOMER SERVICE MANAGER

• At least 2-3 years experience in the call center / customer service industry.
• At least 2-3 years experience in the banking / financial industry.
• Ability to interact with and influence senior members of other areas of the organization.
• Ability to motivate, gains the cooperation of others and confidently lead in areas of responsibility.
• Ability to identify key results and critical solutions that support position objectives.
• Ability to work on multiple projects simultaneously with little or no supervision/ direction.
• Ability to present concepts and gain support at the senior level of the organization.
• Ability to proactively initiate and support initiatives, which uphold all CARE values.
• Ability to make decisions that favorably impact the direction of areas of accountability.
• Extensive knowledge of general business principles.
• Ability to interact with multiple levels of associates up to and including senior management.
• Ability to anticipate problems and create contingency plans.
• In collaboration with all levels of management, help develop goals for Customer Service and sets appropriate goals and objectives for managing department.
• Possession of series 7, 63, 24, 4 licenses preferred, but not required.